FAQ
​How Do I Place An Order?
Simply browse the site and fill your basket with the items you wish to purchase, view basket (little shopping cart symbol top left screen, and proceed to checkout.
From here select the “CHECKOUT WITH PAYPAL” button at the top or bottom of the page. Please note you do not need a Pay Pal account in order to purchase items, simply select "Pay using Credit or Debit card".
Now you can add your payment information and delivery details at Step 3 of checkout.
Payment and Shipping
Dom’s Natural Carvings currently ships to addresses in the United Kingdom via Royal Mail UK Signed For 1st class delivery. Measures are being taken to accommodate for international shipping. However, if you live outside of the UK and are interested in Dom’s Trinkets, we will do our best to accommodate, feel free to use the contact page to inquire.
​Secure Ordering & Payment Options
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Returns & Refunds
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If you are unsatisfied with the goods you receive, you are eligible for a refund on the item/items provided that you have informed Dom's Trinkets within 14 days of receiving your goods.
Once you have informed Dom's Trinkets that you desire a refund, you will have another 14 days to return the goods.
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A refund will be issued within 14 days once the goods are back in Dom's Trinkets possession.
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Privacy Policy
Dom's Trinkets is committed to protecting and respecting your privacy. This Privacy Policy ("Policy") explains how Dom's Trinkets intends to handle your personal information.
What data do we collect?
We collect your personal information (Name, address, email address, etc.). This information is required to process an order from our store and deliver it to you, the customer, through third party delivery services
How do we collect your data?
We collect your data when you place an order for a product or service; voluntarily leave feedback on the shop's site or via email; Use or view our shop via your browsers cookies; Sign up to our subscription or e-mailing based services.
We may also receive your data indirectly through social media and/or third party websites (Facebook, Instagram, Wordpress, etc).
How will we use your data?
We will use your data so that we can process your orders and fulfil deliveries; address any enquiries surrounding our products and services with you, the customer; and, collect statistical information on the interest of our products.
When Dom's Trinkets processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
We understand how important it is to keep your personal data secure. However, we may be required to retain your personal data for the purposes of dealing with enquiries, complaints and refunds; which will be deleted once purchases, enquiries, complaints and refunds have been resolved.
In certain situations, your data may be stored for a minimum of 1 to 5 years in a secure file/encrypted folder. After the minimum storage time, your data will be deleted permanently from the secure file/encrypted folder.
What are your data protection rights?
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to:
1. The right to be informed - Individuals have the right to be informed about the collection and use of their personal data.
2. The right of access - Individuals have the right to access their personal data.
3. The right to rectification - Individuals have the right to have inaccurate personal data rectified, or completed if it is incomplete.
4. The right to erasure - Individuals have the right to have personal data erased, under certain circumstances.
5. The right to restrict processing - Individuals have the right to request the restriction or suppression of their personal data, under certain circumstances.
6. The right to data portability - Individuals have the right to obtain and reuse their personal data for their own purposes across different services, under certain circumstances.
7. The right to object - Individuals have the right to object to the processing of their personal data in certain
circumstances
8. Rights in relation to automated decision making and profiling.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: dominicjabbott@googlemail.com
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit https://www.aboutcookies.org.uk/
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Functionality – We use these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. We sometimes share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage your cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
Dom's Trinkets website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Dom's Trinkets keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 19th November 2020.
How to contact us
If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
E-mail: dominicjabbott@googlemail.com
Address: Flat 9 Miildmay Court, Chelmsford, Essex, CM2 0DY
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Terms and Conditions -
The products advertised on Dom’s Natural Carvings are bespoke items. Each of these products have started their journey from either discarded tree branches or recycled wood that no longer has a purpose.
Each product will always be different from the next, regardless of how similar they may be in appearance, design or material. This means each item will always be unique to their owner, such is the beauty of nature.